Compass
Resident Services Coordinator
San Diego, California•Part-time
$25 - $27 hourly
$25 - $27 hourly
About the Job
Resident Services Coordinator (30 hours a week).
We’re Hiring in Mission Valley!
Compass for Affordable Housing is looking for a Resident Services Coordinator to join our team at Shoreline, an affordable housing community in Mission Valley. If you love working with people, enjoy creating a sense of community, this could be a great fit for you!
Position Summary
The Resident Services Coordinator serves as Compass’s onsite representative at ShoreLINE, providing consistent, high-quality Resident Services to residents of all ages.
The Coordinator builds relationships with residents and families, learns about the community’s needs and interests, connects residents with resources and referrals, and develops programs that respond to the people being served.
This position combines resident support, resource navigation and community programming, including activities for children and youth. The ideal candidate is comfortable working with residents of all ages and has some experience engaging children or youth in educational, creative, recreational or community-based activities.
The Coordinator reports to the Manager of Resident Services and is responsible for meeting property-specific service, documentation and compliance requirements.
Key Responsibilities
Resident support and resource navigation
- Build positive, professional relationships with residents and provide an approachable onsite presence.
- Provide one-to-one assistance and connect residents with community organizations, public resources, educational opportunities and service providers.
- Make referrals and provide appropriate follow-up while maintaining professional boundaries.
- Communicate recurring needs, resource gaps and concerns to the Manager of Resident Services.
Programming and community building
- Plan and facilitate workshops, activities and events that reflect residents’ interests and needs.
- Promote programs, encourage participation and gather resident feedback.
- Plan age-appropriate educational, creative, recreational and social activities for children and youth as part of the community’s broader programming.
- Maintain appropriate supervision, professional boundaries and established safety procedures during youth activities.
- Participate in Compass-wide initiatives and seasonal programs.
Partnerships and property management
- Develop relationships with local nonprofits, public agencies, schools, libraries and other community resources.
- Coordinate with partners to bring programs and services onsite.
- Work collaboratively with property management while maintaining clear boundaries between its responsibilities and Compass Resident Services.
Documentation and accountability
- Maintain the required onsite schedule and deliver services in accordance with property-specific requirements.
- Complete attendance, resident-contact and program documentation and submit reports on time.
- Prepare calendars and flyers, organize supplies and work within approved budgets.
- Participate in required meetings, training and supervision, and promptly communicate changes or concerns affecting services.
Qualifications
- Experience in resident services, community engagement, human services, education, nonprofit programs, affordable housing or related community-based work preferred.
- Experience working or volunteering with children or youth preferred.
- Ability to engage residents of different ages and backgrounds and build positive, professional relationships.
- Resourcefulness in finding community resources, developing partnerships and helping residents navigate services.
- Initiative and creativity in identifying needs and developing activities in response.
- Strong organization, communication and independent time-management skills.
- Sound judgment, reliability and appropriate professional boundaries.
- Bachelor’s degree in social work, human services, community development, education or a related field preferred. Relevant professional and community-based experience may be considered in place of a degree.